Privacy Policy

1. Introduction

Prestige Luxury Rentals Pty Ltd ("Prestige Luxury Rentals", "we", "our", or "us") is committed to protecting your personal information and ensuring transparency in how we collect, use, store, and disclose your data.

This Privacy Policy applies to all users who access our website, book services with us, use our Prestige Points rewards platform, or interact with us through any other digital or offline channel. It outlines how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, creating an account, or participating in Prestige Points, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

• Full name
• Date of birth
• Residential address
• Driver licence and/or passport (for identity verification)
• Contact information (email address, phone number)

2.2 Account and Transaction Data

• Username, password, and account login details
• Booking history and service usage
• Prestige Points earned, redeemed, or expired
• Subscription and tier status (if applicable)

2.3 Financial Information

• Payment card details (processed securely via Stripe)
• Transaction details (date, amount, services booked)

2.4 Behavioural and Usage Data

• App and dashboard activity (pages viewed, points earned/spent)
• Interaction with rewards, perks, referrals, and spin game features
• Preferences and usage frequency

2.5 Location and Vehicle Data

• Real-time or historical location data from vehicles rented via GPS
• Pick-up and drop-off location logs
• Proximity-based partner perks (if location services enabled)

2.6 Technical Information

• IP address, browser type, device model, operating system
• Access timestamps, referrer URLs, and session duration

3. How We Use Your Information

3.1 Service Provision

• Verify your identity and eligibility for rentals
• Process bookings, payments, and service confirmations
• Provide access to the Prestige Points platform and features

3.2 Loyalty and Rewards

• Track points earned, redeemed, or expired
• Tailor offers, perks, and bonuses to your activity
• Facilitate redemption approvals and customer support

3.3 Safety and Compliance

• Meet insurance, security, and fraud prevention requirements
• Maintain a record of who has accessed and used our vehicles
• Comply with applicable laws, road safety regulations, and insurance policies

3.4 Communication

• Booking confirmations, reminders, or alerts
• Promotional offers, system updates, or service changes
• Responses to your queries or complaints

3.5 Analytics and Improvement

• Understand usage trends and customer behaviour
• Enhance platform features, offers, and user experience
• Optimise partner perks and redemption structures

4. How We Share Your Information

We do not sell, rent, or trade your personal information to external third parties. We may share your information with trusted parties in the following limited circumstances:

4.1 Internal Business Operations

• Staff and contractors delivering bookings or maintaining Prestige Points accounts
• Concierge, redemption fulfilment, and client support teams

4.2 Insurance & Identity Verification

• Insurance providers (risk, claims, compliance)
• Third-party services for licence or ID validation

4.3 Technology and Platform Partners

• Payment processor (Stripe) for secure payments
• Hosting, backend, and analytics providers

4.4 Partner Perks Providers (Rewards System Only)

• Limited access to confirm tier or redemption eligibility
• In some cases, your name or booking ID to coordinate a perk

4.5 Legal and Regulatory Disclosure

• Where required by law, regulation, court order, or authorised agency
• To protect the legal rights, safety, or property of Prestige Luxury Rentals, our users, or others

5. Data Storage & Security

5.1 Data Hosting

• All data is stored securely on Australian-based servers
• Payment information is processed and stored via Stripe (PCI-DSS compliant)

5.2 Security Controls

• Encrypted passwords and permission-restricted admin dashboards
• TLS/SSL for data in transit
• Regular data backups and system monitoring

5.3 Data Retention

We retain user data for as long as necessary for business, legal, or operational purposes. Data may be retained beyond account closure to meet compliance or insurance documentation needs.

5.4 Breach Notification

If we become aware of a data breach that may affect you, we will notify you in accordance with our obligations under the Notifiable Data Breaches (NDB) scheme of the Privacy Act.

6. Your Rights & Access to Your Data

6.1 Access and Correction

• Request access to the personal information we hold about you
• Request corrections if any data is inaccurate, outdated, or incomplete

6.2 Account Management

• Update your profile information via your account dashboard
• If you cancel your account, we will de-identify your data unless we are required to retain it

6.3 Marketing and Communication Preferences

• Opt out of promotional emails at any time (unsubscribe link in emails)
• Transactional or system emails (e.g., booking confirmations) will still be sent as needed

6.4 Complaints

If you believe we’ve breached your privacy rights, email info@prestigeluxuryrentals.com.au. We will investigate and respond within 30 days. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, improve performance, and personalise services.

7.1 What We Use Cookies For

• Remembering your login session
• Analysing user behaviour and traffic on our website
• Saving preferences and usage patterns for the Prestige Points platform
• Delivering targeted communications based on your activity

7.2 Third-Party Cookies

We may allow third-party tools (e.g., Google Analytics, Meta Pixel) to set cookies or collect data about your interaction with our website or emails. These providers operate under their own privacy policies. You can manage or disable cookies via your browser settings, though this may affect functionality.

8. Children & Eligibility

• Vehicle rental services require users to meet minimum age and licence requirements under Australian law.
• We do not knowingly collect personal information from individuals under 16 years of age without parental consent.
• Users must have capacity to enter a legally binding agreement and provide accurate information upon sign-up.

9. Policy Updates

This Privacy Policy may be updated in response to changes in legal requirements, technology, or business operations.

• We will notify you via email (if you have an account) when material changes are made.
• We will post an updated version on our website with the new “Effective Date”.

We recommend reviewing this page periodically to stay informed of our current practices.

10. Contact Us